Kapil Bhola
Enterprise Applications Consultant

Kapil Bhola — Solution Consultant & Technical Lead

10+ years of digital transformation, e-signature adoption and API-driven integrations across Adobe Document Cloud — 200+ SSO/SAML deployments, 12,000-user environments, teams of up to five.

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Portrait of Kapil Bhola, technical lead and solution consultant.
Acrobat SignAcrobat Pro DCAdmin ConsoleAEM Forms Power AutomateREST APIsWebhooksSSO / SAML 2.0 Azure ADOktaADFSSharePointMicrosoft 365 Discovery WorkshopsBusiness Process Re-engineeringKCS ITSMAgile / ScrumSLA ComplianceCSAT Coaching

About

I'm Kapil Bhola — a technical lead and solution consultant with 10+ years of enterprise experience driving digital transformation across Adobe Document Cloud. I've delivered 200+ SSO/SAML integrations, run discovery workshops that replaced legacy paper flows with automated e-signature, and built Power Automate workflows that cut manual overhead. I've supported 200+ enterprise accounts across APAC, cut average resolution duration by a full day, and mentored teams of up to five engineers. I turn complex enterprise problems into working, adopted solutions.

10+

Years enterprise experience

200+

SSO/SAML deployments

12,000+

Users in managed environment

50+

Complex incidents monthly

Skills & expertise

Adobe & Document Cloud

  • Adobe Acrobat Sign (SaaS)
  • Adobe Acrobat Pro DC
  • Adobe Admin Console
  • AEM Forms (LifeCycle ES2/3/4)
  • Creative Cloud
  • SharePoint
  • Microsoft 365

Identity, integration & automation

  • SSO / SAML 2.0
  • Azure AD (Microsoft Entra ID)
  • Okta
  • ADFS
  • Microsoft Power Automate
  • REST APIs
  • Webhooks
  • Jira
  • ServiceNow
  • Fiddler & Charles Proxy
  • Generative AI (ChatGPT, Copilot)

Consulting, leadership & delivery

  • Solution architecture
  • Pre-sales support
  • Discovery workshops
  • Proof of Concept (PoC)
  • Business process re-engineering
  • Digital strategy & change management
  • Team mentorship (up to 5 engineers)
  • Agile / Scrum
  • SLA compliance
  • KCS
  • ITSM
  • CSAT & KPI coaching

Experience

  1. Lead Technical Support Consultant — Maharshi Tech Solutions

    – Present · Client: Uniper (Germany)

    Acting as Technical Lead / Solution Consultant on a 12,000+ user Adobe Acrobat Sign estate: discovery workshops, 5 Power Automate workflows, and 50+ complex incidents a month.

  2. Lead Technical Support Consultant — Adobe Inc., Delhi, India

    –

    Ran APAC support single-handedly across 200+ enterprise accounts; cut Open Case Aging by 0.5 days and Average Resolution Duration by a full day.

  3. Senior Technical Support Consultant — Adobe Inc., Delhi, India

    –

    Configured and maintained 200+ SSO/SAML 2.0 integrations via Azure AD, Okta and ADFS within strict SLA limits.

  4. Technical Support Consultant — Adobe Inc., Delhi, India

    –

    Handled 200+ licensing, activation and deployment cases a month for enterprise Creative Cloud and Acrobat DC accounts.

  5. Customer Support Representative — Dimension India Payroll (contracted to Adobe Inc.), Delhi

    –

    Provided tier-1 deployment, installation and enterprise licensing support for global Adobe accounts.

  6. Technical Support Advisor — Teleperformance India, Delhi

    –

    Promoted to Outbound Escalations Agent (Mar 2015); managed 60+ escalated cases monthly and handled pre-sales and billing queries.

  7. Technical Infrastructure Administrator — NIIT Ltd., Delhi

    –

    Maintained systems hardware, networks and software provisioning as Center NAS Champion for online examination infrastructure.

Selected projects

Knowledge-Centered Support (KCS) Authoring

Authored 20+ HelpX technical articles that attack recurring ticket drivers and push customers to self-service resolution.

Project Marvel (Engineer Enablement)

Ran onboarding and enablement for 10+ Tier-1/Tier-2 engineers, closing competency gaps with targeted training.

Performance Coaching & KPI Tracking

Coached teams of 5+ engineers on resolution metrics, CSAT and SLA compliance with 1-on-1 development plans.

Recognition & education

Awards

  • ACE (Adobe Customer Experience) Award — Q4 2023
  • People Management Award — Q2 2023

Education

  • Bachelor of Science (B.Sc.) in Information Technology — Kuvempu University
  • GNIIT (3-Year Diploma in Software Engineering) — NIIT

Contact

Open to Lead Technical Consultant, Solution Consultant, Enterprise Applications Consultant, Customer Success Manager and Digital Transformation Consultant roles in the Adobe ecosystem.

kbhola.net@gmail.com +91 9818967218 linkedin.com/in/kapilbhola